ECN excels in customer experience survey

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ECN’s managed digital signage solution has been given an overwhelming vote of confidence from its UK and European property partners.

In a survey spanning online/face to face interviews of over 100 property partners, the key findings showed customers were exceptionally happy with the customer service and content provided by ECN.

100% said they would recommend ECN to a colleague, and 98% agreed ECN enhances the customer experience, and 97% agreed ECN content looked professional and engaging.

With 93% agreeing ECN facilitated effective tenant communication, office building managers were motivated to use ECN content to deliver a range of digital communication to their tenants including community, on-site and ESG messaging.

Overall, customers were very pleased with the ECN experience:

“ECN offers a personalised experience to occupiers and their customer service team are always helpful and fantastic to work with” (No.1 Oxford St)

“ECN makes it so easy to communicate with the building population”

If you would like to bring your office building to life with our managed digital signage solution for office buildings, please contact ECN.